KROMA® Makeup is committed in bringing you exceptional quality and unparalleled customer service. If some reason you're not completely satisfied with a product, return it for a store credit or an exchange. Due to our custom blending capabilities, we can adjust your product to your liking when applicable. Time limit on returns:
Products must be returned within 30 days of your order to receive a store credit or an exchange.
Returning free products/gift with purchase:
You may keep the free gift with purchase or samples that you received, as part of your order.
In the case of shipping damages, please contact the carrier or KROMA®.
Returning your kromamakeup.com Order
Refunding shipping fee:
If the product is defective or mis-shipped by KROMA®, original shipping charges paid during your order will be store-credited.
Return shipping charges will be store-credited by KROMA® as a one-time courtesy.
Returning your kromamakeup.com Order by Mail
Mail your return using a traceable ground shipping method (we recommend U.S. Postal Service insured mail) to:
166 Lookout Place-Suite 200
Maitland, FL 32751
RETURN PRODUCTS TO KROMA® BY GROUND-ONLY SHIPPING METHODS
Returns processing time
Please allow us 1 week for receiving and processing your online order return.
Store credit will appear on your KROMA® account within 7 days after we processed your return.
Returned Check Policy:
A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. A 10-day waiting period is required for store credit on personal checks.
Coupon Rewards Certificates:
We are unable to return the coupon code you used for your purchase
Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value. A store credit will be issued for the difference in price and tax for exchanges of lesser value without a receipt.