Delivery and Shipping. For orders above $50.00 KROMA® Makeup offers free shipping within the mainland USA. For orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands and Canada: your shipping will be calculated based on weight plus a handling fee of $4.95. International orders please be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed in addition to our $11.95 handling fee.
Order Status. Lead times vary depending on items purchased. Items in stock ship within 24 hours. When we have processed your order, we will send you a confirmation email with delivery information.
Returns. Our goal at KROMA® is 100% customer satisfaction. However, if you are not satisfied with your KROMA® product, please return within 14 calendar days for a full refund. If an item is returned after 14 days, the a store credit will be issued minus a 20% restocking fee.
Damages and Claims. Please inspect your items before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork. KROMA® will not warrant any damage claims that have not been noted at the point of delivery. You must contact us at 407-622-1086 within 24 hours to report damage.
Pricing. We reserve the right to adjust the pricing of our items at anytime, without any notice. 7% Sales tax applies to all Florida residents.