Delivery and Shipping. For orders above $75.00 KROMA Makeup offers free shipping within the mainland USA. For orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands and Canada: your shipping will be calculated based on weight plus a handling fee of $4.95. International orders please be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed in addition to our $11.95 handling fee.
Order Status. Lead times vary depending on items purchased. Items in stock ship within 24 hours. When we have processed your order, we will send you a confirmation email with delivery information.
Returns. Our goal at KROMA is 100% customer satisfaction. However, if you are not satisfied with your KROMA product, please return within 14 calendar days for a full refund. If an item is returned after 14 days, the a store credit will be issued minus a 20% restocking fee.
Damages and Claims. Please inspect your items before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork. KROMA will not warrant any damage claims that have not been noted at the point of delivery. You must contact us at 407-622-1086 within 24 hours to report damage.
Pricing. We reserve the right to adjust the pricing of our items at anytime, without any notice. 7% Sales tax applies to all Florida residents.